Need Help?

1 Look through our website.
2 Think of your questions.
3 Give us a call!

Our customer service agents are standing by. Thank you!

OFFICE HOURS

Mon-Sun 12:00AM - 11:59PM
P: 916.672.8218
E: info@napapartybuses.com

Frequently Asked Questions

We would be shocked if you did not have questions for us especially if this is your first time checking into our service. Below are questions that our customer service agents are frequently asked. But here is a chance that your question is not on this list. If that is the case, your best move then would be to contact our office and one of our courteous and knowledgeable customer servcie agents will be happy to talk about our business and answer your questions. In fact, we suggest that you comb every inch of our website and have a pen and notebook with you as you do. Learn about what we do and as questions or concerns come up, jot them down. Then come to this page to see if your questions have been answered here. And if you don't see your question below, please contact us, we would be happy to answer. Our goal is to have informed customers. And you don't have to worry about availability because our representatives are available 24/7, 365 days a year for your convenience. We look forward to hearing from you.

GENERAL QUESTIONS

We are open 24 hours a day, every day of the year. Feel free to call or send us an email if you have any questions or would like to make a reservation.

No, we do not allow smoking in the vehicles. We like to keep the vehicle fresh and smelling clean. You are allowed unlimited stops so that you can take a smoke break whenever you want.

Of course! If you are over 21 years old, you can drink. There are bars and coolers inside the vehicles.

Some of the buses do have bathrooms. If you would like to have a bathroom on your bus, tell us and we will make sure you get a vehicle that does. You are allowed unlimited stops so that you can take a bathroom break if you do get a vehicle without a bathroom.

Children and those who are under 21 years old are welcomed. If there are those who are younger, alcohol may not be on board.

Absolutely! We have nothing to hide. If you would like to see any of our documentation, feel free to ask.

Our service area is 50 miles from our main warehouse. Take a look here to see if you are in the service area. If you do not see your town, please give us a call and we will let you know!

Unfortunately, with the nature of our business, you are unable to cancel for any reason. Once you book your reservation, you are required to pay whether you use the service or not.

Our price is always changing due to different variables such as peak times and special events. It would just be best if you called us so that we may tell you the exact price it would be. The price does include service, tip for your chauffeur, taxes and fees.

When you call or email for your reservation, we inform you of the price and any fees that you may get. We do not hide anything from you. We like to be upfront with our customers as a sign of respect.

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